Increase Health Care Satisfaction Rates with Intelligent Engagement
Today, we’re releasing the results from our latest case study, revealing how we design intelligent member engagement programs—tailored to a plan’s specific needs and challenges—to produce engaged, loyal members.
Through our work with Medicare and Medicaid plans alike, we’ve seen time and again the strong connection between engagement and brand affinity. That’s because engagement programs create opportunities for positive communication across multiple touchpoints, and empower members to be better, more confident health care consumers. Ultimately, this has a big impact on consumer satisfaction and retention rates.
Download the case study to see the full results, and learn how we boost retention and brand affinity—just like any good consumer loyalty program.